CaloricTM  prides itself on decades of dedication to quality and customer satisfaction. All of our appliances undergo quality inspection and testing to make sure their durability and safety match the highest North American standards.

Caloric’s Warranty covers 1 year for parts and labor from the date of purchase.


If this is your first time arranging service, you must register your product with CaloricTM before submitting a service request. You can register by completing the “Product Registration Form” to the right.

A service request can be submitted through the form below or by contacting our service desk at 1-844-455-3474 ext 2. Please ensure that you have the original purchase receipt and warranty number ready for quick assistance**.

NOTE*: We only operate and provide service in Canada. We do not operate in or provide service in the USA.

NOTE**: We only stock parts and service CaloricTM products found on our website.


  • Not covered by the warranty:
    • Failures that result from abuse, misuse, rust/corrosion, liquid spills or foreign substances inside the unit; damages caused by accident, fire, theft, flood, or other external causes such as (but not limited to) blown fuses, insufficient electrical power, water and gas systems external to the equipment, or any unauthorized use.
    • Deterioration of aesthetic aspects of the product such as porcelain, glass, paint, dents, scratches, chips, peeling, or rust.
    • Unauthorized replacement of parts and improper service or modifications made by a technician that has not been authorized by CaloricTM.
    • Installation/Uninstallation
  • CaloricTM reserves the right to either repair or replace the product under warranty with a comparable feature model.
  • The maximum liability of the warranty shall not exceed the purchase price of the product.
  • CaloricTM does not hold responsibility for indirect, consequential, or incidental damages to the units.
  • For residential use only. Commercial use voids all terms of this warranty.
  • Removal or disfigurement of the serial plate, will void the warranty.
  • The purchaser will be responsible for any extra expenses involved in making the product readily accessible for servicing.
  • The purchaser will be responsible for any extra charges where the installation is in a remote location such as un-assumed roads, islands, and areas known as cottage country, 20 km outside a Metropolitan area or where a technician is not available. Freight damage is not covered by this warranty.