Customer FAQ

Welcome to the Caloric FAQ page!

Here, you’ll find answers to common questions about using and maintaining your Caloric range hood, including tips for setup, cleaning, and troubleshooting. If you don’t see what you’re looking for or need further assistance, feel free to contact our support team directly—our details are listed at the end of this page. We’re here to help make sure you get the most out of your Caloric appliances!

Do I need to remove the plastic film from the baffle filters?

Yes, the baffle filters are covered with a white protective film that needs to be removed.

How do I set the clock?

  1. Press and hold the POWER button for 3 seconds until the displayed time starts blinking.
  2. Use the PLUS and MINUS buttons to set the hours.
  3. Press the POWER button again.
  4. Use the PLUS and MINUS buttons to set the minutes.
  5. Press the POWER button one final time to save and confirm the set time.

Are the baffle filters dishwasher safe?

Yes, the baffle filters are dishwasher safe, making them easy to remove, clean, and maintain for optimal performance. This applies to the following models: CVWSV30Z-SS, CVWSV30F-SS, CVU306C-SS, CVP1030-SS, CVI28-SS, and CVI34-SS.

How wide does the duct for a Caloric range hood need to be?

Depending on the model, the duct must be at least 6” wide for 600 CFM models and at least 8” wide for 900 CFM models (e.g., CVP1030-SS).

For more information, please don’t hesitate to reach out to us directly at info@caloricappliances.ca.

How do I get in contact with Caloric?

You can contact us via phone, email, or live chat, Monday through Friday, from 9 a.m. to 5 p.m. EST.

General Inquiries: info@caloricappliances.ca, 844-455-3474 ext. 1

Parts & Service: service@caloricappliances.ca, 844-455-3474 ext. 2

Order Updates: info@caloricappliances.ca, 844-455-3474 ext. 3

Live Chat: Available on all pages of our website, 9 a.m. to 5 p.m.

Do you operate in the USA?

No, we only operate in Canada and do not have information about older Caloric products sold in the U.S.

Can you help me with my old Caloric stove/oven/microwave?

Unfortunately, we do not have information about Caloric products manufactured before 2015. Please refer to the models listed on our website.

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